Automate Quality Assurance and Control, Boost Your Revenue
Doinn’s quality assurance and control help you overcome inconsistent service and deliver perfection. Standardize processes, resolve customer issues, and boost your bottom line.
The leading quality assurance and control solutions built for the vacation rental industry:
Gain Unmatched Visibility into Every Service
- Move beyond simple to-do lists. Create, customize, and assign detailed checklists for any task. Including conditional logic, photos, videos and up to 8 different task types, not just tick boxes.
- Get a full breakdown of every Service with job summaries. A report sent in real time, a job summary link, and robust inspections and problem reports to elevate your service quality.
- Mandatory Fields: Ensure critical tasks are never missed before a service can be completed.
Achieve a New Level of Accountability and Consistent Quality
- Gauge the quality of work for each service with service scores to identify top-performing team members and areas for improvement.
- Receive photos after each Service is finished. Each image is embedded with a unique, un-editable date and time stamp, providing indisputable proof of the property’s condition at the time of service.
- Settle damage disputes instantly, provide owners with concrete proof of quality, and make data-driven decisions to train your team.
Standardize Excellence Across All Properties
- Design checklists that aren’t overlook by staff, add any requirements for property services, establishing consistent processes.
- Import multiple checklists via Excel/CSV, ensuring a top-notch process for all of thr properties in your portfolio and to provide the same level of quality every time.
- Track task duration and live progress to ensure all services are done on time. With GPS tracking, you can see where your team is at any time.
Discover All Quality Assurance and Control Features
Quality Assurance and Control Tools
A comprehensive set of tools designed to help you deliver consistent customer experiences and continuously improve service quality.
Quality Assurance Tools
Includes job summaries sent in real time, a job summary link, robust inspections, problem reports, and a service score to measure and elevate quality.
Checklists and Inspections
Define specific sub-tasks within a larger job and then inspecting the quality of the completed work.
Doinn Quality Assurance Seal
Time and date-stamped photo/video proof for quality assurance purposes.
Ticket Management System
A dedicated system for managing issues, with categories for missing items, damages, or generic issues, utilizing service notes.
Share Post-Services Job Summaries
Automatically share comprehensive job summaries with your customers and owners, including start/finish times, issues, chelista status, and more!
Push Notifications
Users will get push notifications regarding their schedule.
Service Time Tracking
Monitor start and stop times for all services, enabling you to compare expected vs. real service times for greater efficiency.
Real-Time Operational Insights
Access analytics on properties, services, and staff to monitor costs and performance, helping you easily identify properties with the most issues.
Mobile App for Service Workers
A simple and intuitive frontline mobile app where supervisors and service workers can upload relevant service info, photos, and videos.
Multilingual Chat
Facilitate clear and instant communication within diverse teams with chat messages translated to any language.
Take Charge of your Quality Assurance and Control Processes.
Book a demo today and discover how Doinn can transform your property operations, eliminate inconsistencies, and delight your customers!