Why Vacation Rentals Need a Property Operations Software
Vacation rentals markets are changing worldwide, what we knew 2 years ago has become another reality.
It’s pretty easy to be overwhelmed when challenges keep rising, coordinating cleanings, managing messages, checkins and making sure host requests are delivered
This can pile up quickly and even if you think you don’t need a property operation software because you have everything under control.
Let’s be honest, managing all of your cleaning tasks in google calendar can be difficult when you have 3 last minute changes the same day at summer peak season.
Today, we’ll show you how Doinn not only helps you manage your vacation rental cleaning tasks but it can also be a powerful platform to improve your cleaning staff management and more!
Let’s dig in on five reasons why automating your vacation rental operations with Doinn is a game-changer for your business.
1. Save up to 40 hours with Automations
Doinn started back in 2015 with a dream: “elevating hotel cleaning standards for vacation rental properties”.
And proudly, we are able to do just that today. Doinn syncs with more than 50 property management systems and iCals, allowing property managers to connect their accounts and automatically create services in Doinn.
But what does this mean? Inside Doinn, you’ll be able to create “automations,” which are workflows that enable you to specify exactly how you want the cleaning to happen:
- All the services you need for each one of your vacation rentals
- The checklists that cleaners need to complete within each service
- Choose different properties for each automation.
You won’t have to be searching through your Google Calendar anymore; now you’ll have a centralized dashboard where you can easily view all your properties. You or your team will also be able to assign tasks to the appropriate cleaning staff.
Furthermore, you can track their progress in real-time and receive notifications when jobs are completed through Doinn’s cleaning app. You’ll not only save time, but with this level of organization, you’ll reduce the risk of double bookings or missed cleanings.
2. Experience 50% Improvement on your Daily Operations
Managing your staff efficiently is crucial for any business. Doinn offers a comprehensive solution to streamline your workforce management in one centralized platform.
Firstly, you can add various profiles, such as Account Owner, Administrator Manager, & Worker with up to 8 different roles to control access for each staff member. Moreover, Doinn’s staff modules allow you to effortlessly track employee timesheets.
You can view and download clock-in and clock-out times, monitor individual staff working hours on a daily and monthly basis, and easily manage vacations, sick leave, or paid leave in the attendance tab.
Having the ability to quickly identify staff absences will enable you to stay on top of your cleaning services and avoid any crucial service disruptions.
Also, all these features are available on the Doinn mobile app providing seamless accessibility.
For instance if a worker needs to take sick leave, they can submit the request through the mobile app, and the coordinator can promptly approve it and reassign their tasks to someone else.
Consequently, Doinn empowers you to manage your teams efficiently, ensuring smooth operations and optimal resource allocation.
3. Skyrocket Guest Satisfaction with High Quality Standards
In the vacation rental industry, maintaining high quality standards is crucial for success. Guests expect flawless experiences, and any issue such as a stain, malfunctioning appliance, or hidden damage, can negatively impact your ratings and bookings.
Inconsistent cleaning unresolved maintenance issues, and lack of awareness about your vacation rentals can result on unwanted refunds, and reduce your potential nightly rate.
Leveraging technology to maintain high quality standards for your vacation rentals is possible with Doinn.
- Share checklists for cleaners to complete & submit for your review, ensuring every aspect meets your exact specifications.
- Gain real-time insights into the property’s condition through the app, including any issues damage, or missing items, avoiding unpleasant surprises after check-in.
- Monitor arrival times & work hours with live GPS time tracking, ensuring efficient operations and accountability.
This focus on quality will transform your property: increase guest satisfaction, command premium rates, generate positive reviews that drive bookings, and build a reliable brand known for impeccable service. Embrace high standards as a powerful tool for growth & success in the vacation rental market.
4. Stop Letting Maintenance Emergencies Rule Your Day
For vacation rentals, handling repairs & guest-reported issues is essential. One ignored leak broken AC or unresolved complaint can negatively impact your reviews, diminish positive ratings, and drive guests to competitors.
Worse, hidden costs can escalate: emergency call-outs, refunds, re-bookings, and platform penalties can drain your resources. However, taking control of maintenance can give you an advantage.
Since we have been in the industry, we understand the challenges that maintenance issues can pose. That’s why our platform Doinn, has a dedicated module to manage maintenance within the platform.
Our maintenance tab allows you to transform how you handle maintenance tickets from now on. Here’s a glimpse of what you can do with our module:
- Creating new issues tasks
- Managing costs for maintenance tasks:
- Track tasks to easily monitor and manage the repairing expenses.
If you want to learn more, you can revisit our workshop or read this article.
5. Turn Data & Metrics into Your #1 Competitive Weapon
As we’ve mentioned before everyone knows that guests are getting just more and more demanding. As a result, we have high guest expectations and tight profit margins.
This means avoiding high costs and relying on as much information as you can to take decisions. Every inefficiency, underperforming cleaner or missed trend leads to lost revenue.
Without clear visibility into your operations you risk:
- Wasting money on hidden inefficiencies like overpaying for slow cleanings, emergency repairs, & idle staff time.
- Missing opportunities to increase revenue by failing to scale teams before peak demand or identify patterns that hurt profits.
- Losing your competitive edge as rivals with better data capture your premium guests.
This is where the analytics and reports of Doinn come in. Understand what services you provide daily, how long they take, and identify areas for improvement.
Gain valuable insights into your team’s performance. See how many services each staff member handles and their individual contributions to your bottom line.
Reward top performers retrain underperformers, and eliminate ghost cleaning. Analyze data from previous months or years to predict market trends.
Use these insights to strategically grow your team and capitalize on opportunities like hiring cleaners before the summer rush or adjusting pricing when data reveals a demand spike.
In conlusion, manual work and non-digital strategies are no longer effective due to tighter profit margins, intense competition, and guests expecting perfection.
If you’re still using Google Calendars dealing with maintenance issues, or guessing staff performance you’re missing out on potential profits and damaging your reputation. Doinn offers an operational revolution.
It allows you to reclaim over 40 hours monthly through automation, increase team efficiency by 50% through workforce management, enhance guest satisfaction with quality standards, address maintenance issues before they impact reviews, and leverage data to reduce costs and outperform competitors.
This is it! Your competitors are automating and guests demand more. Will you continue struggling with spreadsheets, or embrace the future with Doinn?
