One-time and recurring cleaning available
Includes professional cleaning products and supplies (not equipment).
May include laundry of bed and bath linen.
May include rental of bed and bath linen.
May include kitchen and / or bathroom guest amenities.
Includes service alerts for maintenance issues, items forgotten by guests and damages.
Frequently Asked Questions
Why shouldn’t I just get an individual cleaner?
Because you want to focus on your business and make it work instead of spend days through recruitment, processes and cleaning training
You just should not have to worry about managing cleaners hoping they show up.
Focus on what you do best and let us handle the turnover process.
What YOU get with Doinn?
Professional, reliable cleaning services from a cleaning company specialized in hospitality
Will my cleaners know how to clean short-term rentals?
Sure! Doinn selects and onboards for you, cleaning companies specialized in hospitality, that invest on training, follow the local laws and have a company culture to retain the talent.
A regular cleaning is definitely NOT the same as a turnover cleaning and your guests deserve a service as professional as you are.
Fill the profile of your properties and add any specific cleaning notes so the referred crew is always aware of what is needed.
Who are Doinn housekeepers?
Doinn works with the best housekeeping and cleaning companies in the hospitality industry.
We take it very seriously to only work with companies that have traceable records of years in the industry. This means housekeepers are regularly trained and have solid experience in hotel housekeeping or vacation rental apartment cleaning.
Quality control is a must and client feedback is taken very seriously, so we always appreciate hearing from you
Do I have to be at home during the cleaning?
No, not necessarily. It is very important that you send us accurate information about how to pick up the keys if you will not be there.
You must fill in all the instructions accurately regarding the housekeeping requirements. You can add notes to the service and the team will see them.
Can I trust the cleaner?
Absolutely. We know what important trust is when it comes to your home, which is why our cleaners go through a rigorous screening process that includes a background and identity check, an in-person interview, and a reference check.
Does the service include cleaning products?
Yes, clothes and cleaning products have industrial quality and are provided by us.
However, all apartments should have available the following products for our cleaning teams as well as for guests:
A mop and a bucket
A sanitizing detergent without chlorine
The cleaning products we use are manufactured according to the highest legal standards and respect the biodegrading rates in force.
We also limit the use of CFC’s, noni enols, and other substances considered hazardous for the natural environment.
Can I request a more in-depth cleaning?
Of course yes, happy to help. Remember that we recommend deep cleaning in cases such as:
Mid-stay reservations prior to the new guest.
Your property has been closed for a long time.
After a much sought-after season.
You can check the price directly in your host panel o select the number of hours you want them to be there
Can I request a cleaning post-construction / post-renovation job?
Yes, sure, we will be happy to prepare an estimate for you. Please contact us thought our chat or contact phone numbers
For what time can I schedule a housekeeping service?
In general, housekeeping services are done between 9:00 and 18:00.
Are my cleaning services always performed by the same team?
The scheduling of our cleaning professionals depends on several factors, but if you have a preference for a specific team, share that request with us and we will do our best to get that team assigned to your property.
If a different team comes to clean my house, will I have to explain everything again?
No. The specs of your property or specific notes on the service are registered in the apartment profile online. Additional information should be always added to the apartment profile or included in the service notes.
How long will the cleaning take?
We’ll determine an average cleaning time depending on the number of bedrooms in your place. Please contact us so we can let you know how long we expect your service will take. If your place is particularly large or has special characteristics, the cleaning time might need to be adjusted.
How do you pick up the keys for a housekeeping service?
We can use your lockbox, collect them from a local store, or meet you at the property so you can hand over the keys on the first service.
I will use Doinn cleaning and check-in services – is one set of keys enough?
Two sets of keys are a required minimum if you wish to use our housekeeping and check-in services – there should also be one set of keys for your guests which remain in your home when guests check out.
What happens with the key after it is used?
We can return it to the lockbox or shop if that’s where we found it. Otherwise, we can hold on to it for the next service. Just let us know your preference on the property page of the platform.
What if the cleaners mess up?
You get a 100% Satisfaction Guarantee. If the cleaners missed something that should have been included in our Services, we’ll go back to fix whatever was missed. Please note that these are turnover cleanings and therefore are not deep cleaning. If your unit requires a deep cleaning, please let us know.
How do you ensure quality?
By working with professional cleaning companies with plenty of experience, great chemical products and a well defined ESOP
How soon in advance do I need to schedule?
You’ll need to schedule a cleaning 48 hours before.
We totally recommend automating the scheduling with your PMS or iCal, data helps our to providers to optimize performance
We always do our best to accommodate cleanings but if you schedule a cleaning very last minute (under 48 hours), we unfortunately cannot guarantee availability ?
If you have a same day booking, please give us a call to see if we have availability and we’ll work our butts off to help you!
What is your cancellation policy?
We get it, sometimes guests may cancel at the last minute and things come up. Because of this, we do not have a cancellation fee if you cancel at least 1 day before the cleaning. If you cancel after 4PM the day before the cleaning or on the same day as the cleaning, there is a cancellation fee.
I’m ready to start, how do I schedule my first cleaning?
We would like to speak with you first and fully understand your unit/needs.
Sometimes people says Doinn is the Tinder of the cleaning services, but we don’t have an algorithm choosing the right cleaning partner for you, is that human touch what make us different
Feel free to pick up the best time for you in our online calendar https://calendly.com/doinn-sales
Can I give you a custom checklist to follow?
Professional cleaners have their own (standard operation) processes. They trained to become more and more efficient and learn from their own work analyzing their data.
To those procedures you can add new tasks, specific for your place in the property profile.
Do you always arrive at the scheduled time?
Our guarantee is that the cleaning will get done before your next guest checks in. We help cleaning companies to optimize their routes but traffic, public transportation delays or the need of extra time in a previous service make it impossible to guarantee an exact start time.