Hostaway

Doinn integration with Hostaway

How to synchronize Hostaway reservations and associate services for each property? It’s very easy!

1.Login to your Hostaway:

https://dashboard.hostaway.com/login

Go to your Hostaway account dashboard > settings > integrations to get your account ID and API key:
Login in your Doinn account and click Integrations –> Integration Center –> Hostaway –> Activate :

Enter your previously obtained Hostaway credentials:

Select the properties whose reservations you want to synchronize with Doinn and click the save button for the integration to activate.

Each new property that you add in Hostaway will be added in Doinn if you select “Yes, I want to synchronize” for the question “Would you like to automatically synchronize new properties?” (Recommended option)

That’s it! Now you will see the activation of Hostaway in the integration center:
In a few minutes we will receive all Hostaway reservations

To generate the services associated with these reservations, you must contact your Doinn agent to associate your properties with the corresponding service catalog via email: hello.us@doinn.co

Once Doinn associates the catalogs with your properties, everything is ready to start marking services on the agreed date

FAQs

What is a service catalog?

The catalogs are the lists of services with their prices, duration and list of tasks associated with each of your properties.

Each catalog is based on a task list customized by you, depending on your needs.

You can use the catalog models that you see on the platform to guide you by making a copy, there are some for cleaning, guest reception, cleaning inspections, maintenance, transport of sheets, etc.

You can have different catalogs in your profile if you work with several suppliers, whether or not they are from the same city, or with properties with different needs.
Why should I expect Doinn to associate my properties with the corresponding service catalog?

We like to do the association between clients and providers manually to guarantee resource capacity, define the start date and reinforce expectations on both sides.
What happens if I don’t sync the new properties with the Doinn platform?

We recommend that both platforms be synchronized automatically.

As your inventory grows, you can manually associate each new property with the automation. To do this you must go to automations, edit and add or remove the properties you want.

From experience, we know that it is common to forget to do it, so we recommend leaving it activated.