How do I pay?
Is the payment safe?
Problem with your credit card?
First, double-check your payment information and make sure that you've entered your credit card number and the name on it correctly and that your card has not expired.
Contact your bank and check if you have available funds or if the card was incorrectly refused by the bank.
Finally, try a different credit card or pay via your Paypal account.
How to use a promo code?
Don’t hesitate to contact us on email@example.com if you have any further questions.
Changes and Cancellations
Can I cancel my booking?
How do I change my booking?
How do you pick up the keys for a Check-in service?
How do you pick up the keys for a Housekeeping service?
I will benefit from Doinn cleaning and check-in services – is it enough to give you just one set of keys?
Can I deliver my keys in person to your office?
What happens with the key after it is used?
How can I benefit from the laundry services with linen renting?
Where your linen come from?
The total value of the advance for linen renting is reimbursed when I don’t need your linen anymore?
Yes, we reimburse you for the total value of the advance you had paid (less the wire transfer costs).
The devolution of linen is always associated with a housekeeping service, meaning that we can pick up the linen you won’t need any more during the next housekeeping service. We offer linen rental services in Lisbon. Please check if this apply to your city.
Are there any situations when the value of the advance is not reimbursed?
Why the price charged for laundry with linen renting is the same as the price of laundry only?
Can I choose a colour of my bed linen and towels for Linen rental?
The rented linen can stay in my apartment even when there are no frequent bookings?
What happens if I want to opt out of this service?
What does the packaging consist of
As I already have an employee who takes care of the cleaning, can I just make the appointment of your laundry service without having to also buy the cleaning service?
Who are your housekeepers?
Doinn works with the best housekeeping companies of the hospitality industry.
Housekeepers are regularly trained and have solid experience in hotel and vacation rental apartment cleaning.
Work quality control is a must and clients feedback is taken very seriously so we always appreciate to hear from you.
Do I have to be at home during the cleaning?
Can I trust the cleaner?
The service includes cleaning products?
Yes, cloths and cleaning products have industrial quality and are provided by us. However, all apartments should have available the following products for our cleaning teams as well as for guests:
The cleaning products we use are manufactured according to the highest legal standards and respect the biodegrading rates in force. We also limit the use of CFC’s, noni enols and other substances considered hazardous for natural environment.
Can I request a more in-depth cleaning?
Can I request a cleaning post-construction / post-renovation job?
For what time can I schedule a housekeeping service?
Are my cleaning services always done by the same team.
If a different team comes to clean my house, will I have to explain everything again?
Check-in / Check-out
Who are your Welcomers?
Can Welcomers receive money (safety deposit, local fee) directly from guests?
What will happen during the guest reception service?
NOTE: It is important to provide us with the guest phone number, so the Welcomer can manage his time in case of any issue. If the phone number is not provided, the welcomer will wait for maximum 1 hour after the scheduled hour.