Headline
For the health and safety of the guests as well as the cleaning staff, we recommend that the cleaning is carried out after, at least, 3 hours after the guests check-out.
In the situation of a turnover cleaning after the stay of a person infected with SARS CoV 2 or that might pose an additional risk (e.g. health workers), the cleaning is carried out at least 24 hours after the check-out, the recommended time gap being 72 hours.
Please, communicate in advance – through the service notes – any case of an infected person or that might pose an additional risk.
Suppliers use only products approved for use in the countries/territory they operate. Suppliers have and can make available data sheets of all the chemicals they use in cleaning. Any disinfecting products are applied after the cleaning is made and are left to act for at least 10 minutes before being rinsed with warm water. They never mix two or more different detergents/chemicals.
The following products are recommended for cleaning and disinfection in the United Kingdom: EN14675 or EN14476 products or EN14476:2013+A2:2019 – the latter have been tested on and found to be effective on SARS-CoV-2. Sodium hypochlorite and 70% Ethanol (Anhydrous Alcohol) are also effective.
The wipes/cloths used for cleaning are colour coded (for each of the cleaned areas) and one-use-only or carefully cleaned and disinfected after every service. Floor cleaning mops and buckets are one-use-only or carefully cleaned and disinfected after every service.
It is mandatory to use personal protective equipment by the cleaning staff: a protective overall (if applicable), a mask (a certified one – please check with your local health authority for recommendations), and strong one-use gloves. Cleaners should be trained on how to use and remove the PPE.
During cleaning, the shoes used for walking outdoors shouldn’t be used. The soles of indoors shoes should be disinfected after each cleaning and before leaving the property. In the case of any observed hazard such as broken glass or bodily fluids (vomit, blood etc) or other unknown substances one-time shoe covers should be used.
The cleaning staff should always wash hands with water and soap for at least 20 seconds ALWAYS before and after the cleaning (before and after putting on the gloves) or, if washing hands is impossible, use an appropriate hand disinfectant.
Financials
Centralise contracts and day to day operational accounting transactions including payments and extra fees.
Endless features to grow and scale your business.
Get a helicopter view to make informed decisions with custom dashboard, operations charts and reports.
All in one place for one or many cities for one or many clients and or providers.
Automatic charges and payments
Cost control. Forecast. Finance Intelligence. Charts
Transite from manpower driven operations to technology driven co-operations and leverage technology for streamlined operations and higher profits
Time optimization
Save up to 90 minutes each day by automatically syncing the check-in and check-out reservation data.
Scheduling
Intelligent dispatch and time optimization for frontline teams.
Assign tasks to your team and/or to outsourced teams.
Automations
Job workflows based on Doinn 5 elements formula: where, when, what, how, who
“1642”
iCal and PMS sync
Seamless sync reservation and property data from many PMS systems in real-time and, relax!
Workforce
Go from labor shortage to professional workforce in minutes.
Check now the affordable cleaning and linen rental prices of our providers
Talent retention
Employee retention strategies for cleaning companies are complex, expensive and energy consuming.
People want to learn and grow and it’s necessary to give the team a chance to try new things or expand their skills constantly
Data-based qualitative incentives
Identify top performance employees (time & costs) to learn, compensate and implement efficient processes.
Performance tracking made easy
Access advanced insights to understand your numbers and take the right decisions: clients´ ROI, cleaners productivity, etc
Logistics
Predict and monitor your entire inventory of linen and toiletries from one consolidated dashboard.
Stocks
You shouldn’t have to manage and track your linen and toiletry inventory manually.
Automatically update supply counts when tasks and work-orders are completed.
Optimised distribution
Visibility and planning contribute to the overall agility of distribution.
Get the field teams responding to unforeseen issues and implement solutions with speed and accuracy.
Never miss a spot of information
Easily track any message across all the properties.
With one person or in a group, enjoy the instant messaging system tagging users, services or properties to make your message clear.
Real-time service status
Seamless see the status of each service, maintenance issue, extra time or linen requests in your dashboard.
When you have a small gap between reservations, to have real-time service status information is a must.
Instant translation tools
Enable all the team members to read and write in their own preferred language through the APP.
Hire more diverse professionals and keep performing the property damage check in between guests
Field operations APP
Save valuable time by digitising the communications.
Centralise all the messages in the app and filter by cleaner, service or property.
Our communication dashboard consolidates all of your messages into one easy-to-use interface, and gives you the visibility you need to easily monitor, flag, respond, and triage messages.
Notifications
Send and receive cleaning, laundry and maintenance issue notifications in real-time for fast solution
Property profile and specs
Field teams access through the APP to the properties profiles, specifications and checklist.
Define your expectations and make them happen independently of the team member in charge.
Quality Assurance
Measurable outcomes that directly address expectations.
Control processes and digital tools that assure results.
What if your service provider has a quality assurance program that focuses not only on your current goals but on pushing the definition of success?
Get free of the subjectivity and opinions in your interactions, use our transparent data as your proof of work and quality performance-based system for measuring, monitoring, and evaluating service delivery.
SOPs (standard operation procedures) are an integral part of a quality system and provide workers direction, improve communication, reduce training time and increase cleaning consistency.
Includes explanations of the task’s goal, roles and responsibilities, regulatory requirements, terminology, descriptions of what needs to be done to complete each step and a discussion of decisions that must be made.
Get/take photo evidence of non-compliant items.
Add notes or comments where necessary.
Assign corrective measures in the event of non-compliance.
Get/create maintenance tickets
Retention & exclusivity
Increase the hosts’ engagement by helping them with the operational part, together with the distribution.
Expand into full end-to-end value-added services to drive profits and beat the competition.
A good example is the Chinese short-term rental distribution platform, Tujia (trip.com), that contracts local service providers for utilities, cleaning, laundry.
Doinn is the plug and play solution for distribution platforms that bring more value, with vetted professional companies, across 3 continents already educated to use our tech.
Operations APP for service providers
Track every communication with the field team, including real-time service status and issue notifications with our operations APP.
Operations mobile app
It is a great option that many cleaning businesses due to its affordability, low level of risk, flexibility and customization compared to app builders.
And it makes perfect sense — it’s less time-consuming, doesn’t take that much effort (if compared to custom apps development), and can be implemented in just a few minutes
Digital service providers
Get all the current service providers or in-house teams working across your portfolio onboarded and digitised in a single platform.
The consolidation of the digital transformation
Digital transformation has created new opportunities in the cleaning industry, allowing companies to use technology to improve their cleaning process and create more effective and efficient solutions.
The topic of digitalisation in the cleaning industry is more present than ever due to current economic developments. The increasing shortage of skilled workers calls for new methods to implement the planning and management of employees as efficiently as possible.
Thanks to our digital solutions, the day-to-day work of trained professionals is made much easier today. This is because the digitisation of recurring workflows makes the processes of professional cleaning companies much simpler and saves not only time, but also money.
Companies that use digital technologies correctly therefore gain a clear competitive advantage over the competition.
Digital deployment plans can be viewed by all those involved while on the move, so that everyone is always informed of changes with no effort