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For the health and safety of the guests as well as the cleaning staff, we recommend that the cleaning is carried out after, at least, 3 hours after the guests check-out.

In the situation of a turnover cleaning after the stay of a person infected with SARS CoV 2 or that might pose an additional risk (e.g. health workers), the cleaning is carried out at least 24 hours after the check-out, the recommended time gap being 72 hours.

Please, communicate in advance – through the service notes – any case of an infected person or that might pose an additional risk.

Suppliers use only products approved for use in the countries/territory they operate. Suppliers have and can make available data sheets of all the chemicals they use in cleaning. Any disinfecting products are applied after the cleaning is made and are left to act for at least 10 minutes before being rinsed with warm water. They never mix two or more different detergents/chemicals.

The following products are recommended for cleaning and disinfection in the United Kingdom: EN14675 or EN14476 products or EN14476:2013+A2:2019 – the latter have been tested on and found to be effective on SARS-CoV-2. Sodium hypochlorite and 70% Ethanol (Anhydrous Alcohol) are also effective.

The wipes/cloths used for cleaning are colour coded (for each of the cleaned areas) and one-use-only or carefully cleaned and disinfected after every service. Floor cleaning mops and buckets are one-use-only or carefully cleaned and disinfected after every service.

It is mandatory to use personal protective equipment by the cleaning staff: a protective overall (if applicable), a mask (a certified one – please check with your local health authority for recommendations), and strong one-use gloves. Cleaners should be trained on how to use and remove the PPE.

During cleaning, the shoes used for walking outdoors shouldn’t be used. The soles of indoors shoes should be disinfected after each cleaning and before leaving the property. In the case of any observed hazard such as broken glass or bodily fluids (vomit, blood etc) or other unknown substances one-time shoe covers should be used.

The cleaning staff should always wash hands with water and soap for at least 20 seconds ALWAYS before and after the cleaning (before and after putting on the gloves) or, if washing hands is impossible, use an appropriate hand disinfectant.