Hello. This is Doinn.

Hello. This is Doinn

The new Doinn.

The Doinners have the same mission, but a new brand identity

The past 6 months at Doinn have been some of the most challenging and interesting for us as a company. We have been focusing on our strategy and discovering how we can fit in such a diverse and nuanced ecosystem ranging from Europe to the US and across the South East Asian markets.

Looking back we believe that our messaging was somewhat ambiguous and we wanted to bring greater clarity to what we do, and most importantly why we have embraced this mission. The Doinners have a B4B mindset, since we have always embraced our customer’s needs, and thrived on helping them grow. Ultimately we believe that this will shape our community and bring greater value to this industry that we all love so much.

Cleaning is critical and when not performed well can severely jeopardize profitability and competitiveness for the short-term rental operators. We are on a mission to digitize cleaning and laundry companies within just a few minutes, by providing them with a platform that will enable them to achieve excellence, perform far more efficiently and increase profitability.

We are also helping hospitality operators save hundreds of hours per month, enabling their teams to focus on strategic activities such as growing their portfolio and driving greater revenue.

Doinn facilitates the relationship between our users via employing cutting-edge technology and thanks to our platform’s constant innovation.

We felt it was the right time to equally enhance our communication and brand identity.

Doinn is the first platform to provide a full scope of predictable data intelligence, for sales, operations, HR and more. The data we harness is valuable to the Hospitality Operators as well as the Service Providers and all other players along this value chain.

Our mission of making a better world, promoting a responsible way of hosting, started as a dream and it’s coming true:

We prioritize green cleaning companies.
We optimize the linen deliveries and currently, 10% of them are done by bicycle.
We stand by the people! Our providers are free from exploitative practices and discrimination. They integrate people with disabilities and comply with labor laws.
We want to end the cleaners’ black market in the hospitality industry and bring financial transparency to improve tax and payment collection.

We want to inspire and help our users to better themselves and to turn their goals into reality

We’re very excited about the clean and fresh look of our new website, and we hope you like it too!

Enjoy the journey

HOUSEKEEPERS WEEK. It´ s time to celebrate!

Introduction

Housekeepers Week is our opportunity to celebrate the members of the housekeeping staff and show our appreciation for their hard work and dedication.

It’s a chance for everyone in the company to take a moment and recognize the vital role housekeeping plays in ensuring that guests have comfortable stays in your short-term rentals.

It was first observed in 1949 and was organized by The National Cleaning Management Association (now known as Cleaning Management Institute).

How do you show your appreciation for the housekeeping staff this week?

Buy them a gift.
Take them out for lunch or coffee.
Have a party for them!

Ways to show your appreciation for the housekeeping department throughout the year.

Invite housekeeping staff to lunch or dinner. This can be done individually, by department, or at a large company-wide event.

Send them as many as possible messages of appreciation and let them know they are appreciated by the company and valued as employees in the hospitality industry. Sometimes we just send them messages when we are disappointed with them!

Create a special bulletin board or notice board where you can display cards or letters from guests thanking housekeeping staff for their hard work, kind words, and dedication to making guests happy during their stay at your properties! They’re a great way to tell housekeeping staff that their hard work is appreciated by guests.

Housekeeping is not just about properties, it’s about providing a great experience for all the guests.

Conclusion

Housekeepers are the backbone of any property management company. They can make or break your guest experience, so it’s important to show them the respect and appreciation they deserve.

Housekeeping staff works hard every day to ensure that guests are pleased with their stay at your property, but it takes more than just good service to keep people coming back for more.

It doesn’t matter if you have your housekeepers under your paycheck or if you outsource the housekeeping service, they all need to have the feeling of belonging with your team. It also takes recognition from management and front-line supervisors who understand how important these workers really are!

Choosing the right linen for your short-term rental

Linen choice has become more and more important

And it should!

Your guest will be touching your linen for close to 1/3 of their stay. Isn’t it important that the quality of linen you provide is to the highest standard?

A well-made bed can make or break a vacation. A bad night’s sleep can lead to a bad review for your rental. Because in the end, when you travel, you want something better than what you are used to at home.

We know you are starting to wonder what to get for the next season, and unless you are able to rent the linen, there are a few aspects to take in mind.

Are you struggling to choose the sheet material?

In today’s world, we have so many choices of materials. All with their quality and advantages. Just choosing linen, there is cotton, polyester, polyfiber, microfiber, blends… So, how do you choose what material is the best for your vacation home and is easily maintained by housekeeping? Let’s take a look at the most top-tier ones

Cotton:

Cotton: 100% cotton sheets and towels are a must in high-end accommodation. Just like your clothes, this will give you the most comfortable and homey feeling. Cotton is breathable and light. When used in a household setting, it’s perfect for a good night’s sleep and always the way to go. It’s washable at high temperatures so perfect when working with professional laundry services. But in a high turnover short-term rental, cotton might be tricky to maintain. Cotton wrinkles easily and to give that nice crip it needs to be ironed professionally. Cotton is recommended to be used in a linen rental program with a professional laundry that operates a calender.
Cotton is a natural product so that means it is better for the environment and some linen manufacturers have recycling programs for end-of-life linen.

Polyester:

These sheets are manufactured to last in a heavy environment and intent to be beaten down. Although some might feel nice to the touch, the manufacturing of these types of linen is not very ecologically friendly and will lower guest satisfaction. Although a long lifespan, polyester tends to turn gray because the fibers can burn an industrial laundry process. This is mostly a problem with towels

Polyester-Cotton:

A combination that is used in a lot of full-service hotels. Although it is a very good option, guest experiences might vary depending on your supplier. It’s easy to maintain and tends to wrinkle less.

Microfiber:

Although this is used a lot in short-term rentals, microfiber is a very un-ecological fabric. It feels nice to the touch, looks good on the bed, and is easy to maintain. Because microfiber is also a polymer, it could be less hygienical because it can’t be washed at high temperatures which is one of the main characteristics of cotton

Are people really counting the thread count?

Look:

Let’s start by debunking the myth. Thread count matters but to a certain extent. Thread count is the number of threads per square inch. The thread count on the packaging is a guideline from when the product was finished. After sheets are finished, they need to be washed so the fibers shrink, making the number of threads per square inch variable

When shopping for the right sheets, you want something that feels nice and breathable. The higher the thread count, the nicer the feel but the less breathable. The perfect thread count is not higher than 400 TC. Although a lower thread count doesn’t feel as nice, it is used a lot in warmer areas because it is very light.

I can’t emphasize enough the linen color:

You want to give your guest the cleanest experience in their short-term rental home, that is why white sheets should be preferred. Hotels only use white linen to improve quality control and make it easier to show that sheets are cleaned on a regular basis. We do understand that for short-term rentals, you sometimes want to switch it up and bring some color to the bed- and bathroom. This can easily be done by using a nice color throw or throw pillows.

The other advantage of using all white is consistency. When you would switch to a laundry service, they work with uniformity in order to not lose time during the sorting process. If you start using white linen in your rental, you will be future-proof.

Bottom line?

We all grow up with the cleaning standards of hotels in mind…

…don´t be afraid of losing the authenticity of the short-term rental by having hotel-like linen, it just makes guests feel better than home

🇬🇧 Brighton 🎉

We´ve got some BIG news for our British fans.

You can now manage properties in Brighton (locally or remotely).

Doinn is here to help with certified cleaning and laundry services.

Airbnb cleaning tips

Each week we share Airbnb cleaning tips –

This week it’s how to remove dust and pet hair from the stairs and it couldn’t be any easier

How to get direct bookings

On September 29th and 30th there will be an exclusive conference on how to get direct bookings for tourist accommodation: rentals, hotels, hostels and the service apartments sector.

Since Covid changed our world, some travelers have preferred to make reservations without intermediaries such as Airbnb, Booking or VRBO, contacting the managers or owners of these properties directly through their websites or even Facebook.

Many of our clients tell us that one of the main reasons is because they feel more comfortable being able to ask them directly about the extraordinary cleaning measures they are taking, since the measures taken by the large platforms on this issue do not seem sufficient. Which is why, in recent months, we have been creating so much documentation that our clients can share with travelers on their web pages and / or by email or phone, including the 24 webinars, podcasts and interviews on cleaning protocols.

There is no doubt that making reservations directly can bring some risks to both travelers and managers. Both the previous reviews of the manager and guest, as well as the efforts to avoid fraud both at the payment level and at the level of properties that do not exist, have always given enough peace of mind in the industry.

And it is that in the new world, the margins have been tighter. In order to get the few bookings that are being had this year, many managers have reduced prices “to get to sell something and not lose money”, so there is no much space for commissions to third parties

This conference organized by Damian Sheridan, with Deborah Labi and Gianpaolo Vairo as co-hosts , has a very clear goal: to help the community develop the confidence necessary to increase revenue by removing the commissions from the platforms. The challenge: not having to pay the same or more in advertising to get direct traffic.

Our CEO, Noelia Novella, is one of the 50 speakers. She will not talk about cleaning or the Coronavirus, but about the methodology to define and monitor objectives that Google uses, the so-called OKRs: objectives and key results.

The advantage of being an online conference is that it can be viewed on a delayed basis and filter the presentations that are most interesting to you. For less than € 130 (£114), you have an amount of content to learn and enjoy, super varied and almost unlimited.

Many of the speakers and sponsors, including Doinn, will do promotions and discounts. From what we have been seeing, used properly, they will make the conference pay for itself.

Important detail: the lectures are in English, the speakers are from around the world.

Here’s a little appetizer from Noelia’s arena and an interview of her, super cool with Deborah Labi https://conference.bookdirect.show/noelia-novella/

Let’s take advantage of this slowdown to learn, to be more competitive, to understand what happens outside our comfort bubble

A lot of strength to all

Airbnb cleaning – Scummy bathtub rings

Doinn @ Google Startups Residency

We are very excited to announce that our company was selected as one of eight startups to join the Google for Startups Residency program in Spain.

Google for Startups Residency brings high-potential and growth-stage startups the best of Google’s products, knowledge and connections. All tailored-made and designed specifically to support the strategic and measurable growth of the business at scale. The program has a duration of 6 months and will take place at Google’s Campus in Madrid.

According to Noelia Novella, CEO of Doinn, just the chance to get to really know and use Google’s products was worth the effort to get there. However, all the networking opportunities presented by the program, both in Madrid and worldwide, is what makes her particularly enthusiastic.

Doinn is a housekeeping hub for vacation rentals aiming at assuring a hassle-free operation with a high quality final result, both for its clients and its vendors. We believe that our platform is a flexible yet well-structured solution that allows to save time and minimise miscommunication-related failures.

Our success is in part due to partnerships with a range of companies that have the same pay-it-forward mentality: Rentals United, Avantio, Bookingsync, Hostaway, Guesty and many others! We are now looking forward to grow with Google and to empower as much as we can, the vacation rental ecosystem.

We are confident that working with Google will enrich our knowledge, enhance our leadership skills and increase our credibility and exposure to media, ultimately helping us to grow faster.

Today we’re announcing the new integration with Bookingsync PMS

At Doinn, our mission is to provide the vacation rental first end-to-end automation from the guest reservation to the guest ready apartment, and this new partnership is definitely a huge step for the industry.

BookingSync is a French startup and cloud-based vacation rental management platform. Their goal is to make the lives of vacation rental owners, managers and agencies easier. Whether it’s managing the booking, generating an invoice, accepting a payment, or issuing a contract, BookingSync can handle it. Centered around simplicity and ease of use, they have developed an intuitive software that is a friend to owners and managers during each step of the vacation rental management process.

Through this partnership, Bookingsync´s properties and bookings will be imported to Doinn. This means that property managers can now automatically create the profile of the apartments in the Doinn platform and easily and seamlessly schedule the cleaning and laundry services you need according to your reservations

How to Connect Bookingsync to Doinn

1) Login Doinn (first time)

After register in Doinn platform, choose Property Managers.

2) Choose the BookingSync Integration.

Click BookingSync activate button

3) Login into BookingSync with your customer

4) Authorize Doinn to access the necessary info

5) Configure the BookingSync integration settings to automate the services you would like to outsource with us and the default check in and check out hours of your properties

6) Integration ready

Properties and reservations will be synced and services generated automatically in the next poll. You can then click ok and proceed to purchase in one click.

Doinn Integrates with Hostaway Property Management System

At Doinn, we are always committed to our customer’s success and looking for integrations that save time and minimize errors.

Hostaway Property Management System helps vacation rental managers to get more bookings and increase revenues with less hassle and their Channel Manager, solves double-bookings makes guest communication easier and lets you focus on your business.

Through this partnership, Hostaway bookings and properties will be imported to Doinn. This means that property managers can now automatically create the profile of the apartments in the Doinn platform and easily and seamlessly schedules the cleaning and laundry services you need according to your reservations

How to Connect Hostaway to Doinn

1) Get your Hostaway Account ID and API Key in your Hostaway´s dashboard > settings > integrations.

NOTE: Safely keep the API key. We will only show it once and we are not able to find it afterwards. If you request a new API key, the previous one will not work, causing some system to not work anymore.

2) Login Doinn (First time)

After register in Doinn platform, choose Property Managers.

If you are already a Doinn´s user, click at the tab Integrations in your profile

3) Activate Hostaway

4) Fill the Hostaway Account ID and API Key:

5) Configure Doinn Hostaway integration settings

Configure the services you would like to outsource with us and the default check in and check out hours of your properties

6) The Integration is ready! 

Your properties and reservations are now sync-ed and you will receive all the services you need for your properties already pre-booked. From now on you will have your properties guest-ready with only 1 click!