With Thanksgiving just around the corner, many short-term rental managers are thinking about how to make this holiday a success. With the holiday season in full swing, Thanksgiving can be a stressful time for hosting guests. You may end up putting too much pressure on yourself, which will affect your health.
We know you want everything perfect, so we have found some great tips for making Thanksgiving a successful business day for you and your company.
Why Thanksgiving is a great day to be spent in a short-term rental
Thanksgiving is a day that celebrates the things we are thankful for. It is a time of love, family, and family time. But most of us can not afford a house to hold a dinner for so many people, so a staycation in a short-term rental is a great solution.
If you are afraid of getting a loud party and/or an extremely dirty kitchen, you should follow these tips:
1. Make sure guests have a proper in-person check-in. Smart locks are great for autocheck-in for regular days, but it is worth dedicating 30 minutes to this reservation on such a special day.
2. Explain in detail how the kitchen works if they will be cooking there and subtly let them know you expect to find things as clean as you leave them.
3. As you can imagine, every tip about nice shops that will be open for Thanksgiving around your place will be more than welcome.
4. If you have extra Thanksgiving decorations for them to borrow, they probably will fit your table better than whatever they bring from their home
5. Make sure you have enough cutlery and crockery for all the guests
The no-party policy
6. Be clear about your no-party policy, we want them to feel at home but respect the house as if they were in their in-law´s house.
7. If they are staying for more than one day, offer an in-stay cleaning service. They will be more than grateful to save the clean-up time and sharing the cleaning fee between the guests will make it very affordable.
8. Let them know where are the table games and/or a whiteboard to play, it will generate good memories and will avoid even the youngest to spend time on their screens
9. Prepare simple Thanksgiving Photo Booth Props with your logo or a QR code with your website or email. They will love it and will always have access to your contact in their pictures
10. Thank them for choosing to spend Thanksgiving in your place. This is the time of the year when we feel more comfortable thanking the people who make a difference in our lives. If they decide to book your place every year, it can be a game changer for your business and life.
The Doinners have the same mission, but a new brand identity
The past 6 months at Doinn have been some of the most challenging and interesting for us as a company. We have been focusing on our strategy and discovering how we can fit in such a diverse and nuanced ecosystem ranging from Europe to the US and across the South East Asian markets.
Looking back we believe that our messaging was somewhat ambiguous and we wanted to bring greater clarity to what we do, and most importantly why we have embraced this mission. The Doinners have a B4B mindset, since we have always embraced our customer’s needs, and thrived on helping them grow. Ultimately we believe that this will shape our community and bring greater value to this industry that we all love so much.
Cleaning is critical and when not performed well can severely jeopardize profitability and competitiveness for the short-term rental operators. We are on a mission to digitize cleaning and laundry companies within just a few minutes, by providing them with a platform that will enable them to achieve excellence, perform far more efficiently and increase profitability.
We are also helping hospitality operators save hundreds of hours per month, enabling their teams to focus on strategic activities such as growing their portfolio and driving greater revenue.
Doinn facilitates the relationship between our users via employing cutting-edge technology and thanks to our platform’s constant innovation.
We felt it was the right time to equally enhance our communication and brand identity.
Doinn is the first platform to provide a full scope of predictable data intelligence, for sales, operations, HR and more. The data we harness is valuable to the Hospitality Operators as well as the Service Providers and all other players along this value chain.
Our mission of making a better world, promoting a responsible way of hosting, started as a dream and it’s coming true:
We prioritize green cleaning companies.
We optimize the linen deliveries and currently, 10% of them are done by bicycle.
We stand by the people! Our providers are free from exploitative practices and discrimination. They integrate people with disabilities and comply with labor laws.
We want to end the cleaners’ black market in the hospitality industry and bring financial transparency to improve tax and payment collection.
We want to inspire and help our users to better themselves and to turn their goals into reality
We’re very excited about the clean and fresh look of our new website, and we hope you like it too!
How do you show your appreciation for the housekeeping staff this week?
Buy them a gift.
Take them out for lunch or coffee.
Have a party for them!
Ways to show your appreciation for the housekeeping department throughout the year.
Invite housekeeping staff to lunch or dinner. This can be done individually, by department, or at a large company-wide event.
Send them as many as possible messages of appreciation and let them know they are appreciated by the company and valued as employees in the hospitality industry. Sometimes we just send them messages when we are disappointed with them!
Create a special bulletin board or notice board where you can display cards or letters from guests thanking housekeeping staff for their hard work, kind words, and dedication to making guests happy during their stay at your properties! They’re a great way to tell housekeeping staff that their hard work is appreciated by guests.
Housekeeping is not just about properties, it’s about providing a great experience for all the guests.
Housekeepers are the backbone of any property management company. They can make or break your guest experience, so it’s important to show them the respect and appreciation they deserve.
Housekeeping staff works hard every day to ensure that guests are pleased with their stay at your property, but it takes more than just good service to keep people coming back for more.
It doesn’t matter if you have your housekeepers under your paycheck or if you outsource the housekeeping service, they all need to have the feeling of belonging with your team. It also takes recognition from management and front-line supervisors who understand how important these workers really are!
We know you are starting to wonder what to get for the next season, and unless you are able to rent the linen, there are a few aspects to take in mind.
Are you struggling to choose the sheet material?
In today’s world, we have so many choices of materials. All with their quality and advantages. Just choosing linen, there is cotton, polyester, polyfiber, microfiber, blends… So, how do you choose what material is the best for your vacation home and is easily maintained by housekeeping? Let’s take a look at the most top-tier ones
Cotton: 100% cotton sheets and towels are a must in high-end accommodation. Just like your clothes, this will give you the most comfortable and homey feeling. Cotton is breathable and light. When used in a household setting, it’s perfect for a good night’s sleep and always the way to go. It’s washable at high temperatures so perfect when working with professional laundry services. But in a high turnover short-term rental, cotton might be tricky to maintain. Cotton wrinkles easily and to give that nice crip it needs to be ironed professionally. Cotton is recommended to be used in a linen rental program with a professional laundry that operates a calender. Cotton is a natural product so that means it is better for the environment and some linen manufacturers have recycling programs for end-of-life linen.
These sheets are manufactured to last in a heavy environment and intent to be beaten down. Although some might feel nice to the touch, the manufacturing of these types of linen is not very ecologically friendly and will lower guest satisfaction. Although a long lifespan, polyester tends to turn gray because the fibers can burn an industrial laundry process. This is mostly a problem with towels
A combination that is used in a lot of full-service hotels. Although it is a very good option, guest experiences might vary depending on your supplier. It’s easy to maintain and tends to wrinkle less.
Although this is used a lot in short-term rentals, microfiber is a very un-ecological fabric. It feels nice to the touch, looks good on the bed, and is easy to maintain. Because microfiber is also a polymer, it could be less hygienical because it can’t be washed at high temperatures which is one of the main characteristics of cotton
Are people really counting the thread count?
Let’s start by debunking the myth. Thread count matters but to a certain extent. Thread count is the number of threads per square inch. The thread count on the packaging is a guideline from when the product was finished. After sheets are finished, they need to be washed so the fibers shrink, making the number of threads per square inch variable
When shopping for the right sheets, you want something that feels nice and breathable. The higher the thread count, the nicer the feel but the less breathable. The perfect thread count is not higher than 400 TC. Although a lower thread count doesn’t feel as nice, it is used a lot in warmer areas because it is very light.
I can’t emphasize enough the linen color:
You want to give your guest the cleanest experience in their short-term rental home, that is why white sheets should be preferred. Hotels only use white linen to improve quality control and make it easier to show that sheets are cleaned on a regular basis. We do understand that for short-term rentals, you sometimes want to switch it up and bring some color to the bed- and bathroom. This can easily be done by using a nice color throw or throw pillows.
The other advantage of using all white is consistency. When you would switch to a laundry service, they work with uniformity in order to not lose time during the sorting process. If you start using white linen in your rental, you will be future-proof.
We all grow up with the cleaning standards of hotels in mind…
…don´t be afraid of losing the authenticity of the short-term rental by having hotel-like linen, it just makes guests feel better than home
Too many PMS options? Meet Ynnov a recognized option in the short-term rental market.
And as usual Doinn only partners with the best options in the industry.
This is the case of Ynnov, a 100% Portuguese PMS developed especially for vacation rental.
Keep reading all the details about PMS Ynnov 😉
Developed 100% in Portugal and in Portuguese:
Ynnov is a PMS that has been evolving for 12 years, bringing together some of the best tools.
Since its origin in 2010, Ynnov has maintained a process of continuous improvement that guarantees you, today, maximum efficiency in the management of your properties on all fronts where you can operate.
With a Portuguese team that understands the needs of the local industry.
In the market for 12 years, in constant evolution and growth, the Ynnov platform is today the most complete PMS available for the Portuguese market.
With its wide range of features, the Ynnov software guarantees an efficient and automated management of the entire operation, whether short term accommodation, hostels, or hotels.
By using Ynnov, hosts and property managers can save precious time in daily management, regain quality of life and focus on what is really important for their business.
Decreasing the probabilities of human error will increase customer satisfaction and increase the profitability of your properties.
Ynnov is considered one of the best Portuguese PMS and Channel Manager, as it maximizes productivity, allows a professional level of management and, consequently, maximizes positive results.
Since the creation of Ynnov, in 2010, the team’s main concern is the constant improvement of the software, to follow all the important developments in the evolution of the tourist market, as well as the main needs of its customers.
Therefore, today Ynnov guarantees maximum efficiency in the management of all aspects of the accommodation business.
The Ynnov software includes a powerful Channel Manager, which synchronizes with the main distribution channels, and a Property Management System, which allows customers to centrally manage all aspects of reservations and accommodation.
This also includes:
Communications to the SEF.
Emails and text messages.
INE/SREA reports, guest data, tourist taxes, digital keys, notifications and alerts, various automation mechanisms, staff, owners’ portal, and statistics.
With the additional certified invoicing software, YnnovFAT, invoicing is as fast and easy as a single click.
The Ynnov mobile application, available for iOSand Android systems, allows customers to always follow the daily activities of their business, no matter where they are.
Whether it’s check-ins and check-outs, cleaning, new bookings or other important aspects, it’s all in the app.
Ynnov also allows accommodation owners and managers to easily develop a personalized and attractive website to directly promote their brand/accommodation and attract direct bookings, not tied to distribution channel fees.
The web design is customizable, with a modern design, intuitive use, and full compatibility with mobile devices.
Editing multi-language content is easily done directly in the PMS software.
Having your own direct sales channel allows owners and managers to increase customer loyalty as well as direct bookings.
For those who already have a website, Ynnov also has a solution, a booking platform that can be connected to any website or used on social networks.
Tourism in 2022. How did you imagine it? We bet, nothing like what we’ve experienced the past two years.
Many things have changed and that is precisely what has been discussed lately.
Doinn has been present at two key events recently: The travel innovation summit and FITUR.
We tell you a little about the events:
The travel innovation summit is a private event organized by a group of investors: Top Seed Lab.
With TOP characters in the world of tourism: Viajes el corte Inglés, Mélia, UNWTO and many others.
Discussing tourism trends and separating them from simple passing occurrences. Was the main subject of the event.
The themes that will really arise in the different tourism subsectors.
In the case of FITUR, surely you already know about this great event.
FITUR is a world-class event that has positioned itself as a tool for tourism. Its mission is to contribute to the recovery of tourism and grow the sector.
That’s exactly why we thought it important to write and discuss with you the trends, learnings and many interesting facts happening in tourism today.
It is important to highlight that these topics have been commented on in both events, which is why they’ve been selected for this article.
Sure there are many more things happening in this world but without a doubt, the topics that we deal with today here will continue to give something to talk about.
The digital transformation has no turning back
If there is something in which both events agree, it is that digitization in tourism will not go anywhere.
The pandemic has pushed all industries towards digital.
Terms like: smart tourism, smart travel, smart cities, are just a few that are constantly being heard.
And as a consequence of the pandemic, there was a great explosion of tourism towards the digital world.
And we are not just talking about using social networks or creating a website.
If not how new disruptive business models are transforming tourism for the future.
Below 3 examples of new businesses that are digital, disruptive, and innovative:
Can you imagine a completely digital luxury hotel? It is CitizenM’s proposal, you make the reservation online, check-in/check-out kiosks, and without seeing a person. Approaching a more modern and young traveler.
Borders are still closed in half the world. But in Atlanta with illuminarium you can visit amazing places in the world in its immersive experience.
Beautiful, colorful, vibrant Lisbon.. Portugal’s Capital City.
With a population of just over 500,000 and a whopping 3 million visitors per year, it’s no wonder that you want to drop by!
Lisbon is a top tourist hotspot and a wonderful, as well as affordable holiday location.
Overlooking nostalgic coastal views and monuments steeped in history.
Lisbon is the perfect place to explore, unwind and relax.
Stick with us here at Stasher, the best option for luggage storage in Lisbon, to learn more about what in the world to do in a city where there is so much available at your fingertips!
1. Learn to make your own Pastel de Nata
You know how the saying goes, the quickest way to anyone’s heart, is through their stomach!
We figured the best way to start your Lisbon experience is through taste, and what better food is there to encompass all that Lisbon has to offer if not its very own Pastel de Nata (custard tart).
Let’s circle back to the 19th century for a moment, to the West of Lisbon at Jerónimos Monastery in Belém, where the history of the Pastel de Nata began.
Believe it or not some monks found themselves with too many leftover egg yolks and decided to get creative!
Today, we thank them for the beloved national treasure that is this pastry.
Immerse yourself in the wonders of Portuguese cuisine at the Compadre School of Cooking located at Number 14, Rua Heliodoro Salgado.
Here you can learn to make your very own authentic Pastel de Nata, so that the next time you crave a piece of Portugal, you’ll only have to travel to your kitchen.
2. Dinner and Fado
Since we are on the topic of great Portuguese food, we recommend that you head over to somewhere like Clube de Fado to delight in some more of the country’s delicacies.
But be warned, the taste bud tickler, for once, is not the star of the show. No no, that spot is reserved for Fado.
This emotive genre of music originated in the 1820s in Lisbon, but it is believed to have much earlier and deeper origins.
Fado is often linked to cafes, restaurants and is known for its eerie, melancholic melodies not to mention its beautifully profound nature, musically and lyrically.
3. Feira da Ladra (The ‘Thieves’ Flea Market)
Feira da Ladra, roughly translated to ‘’The Market of Thieves‘’, is one of Lisbon’s oldest markets.
Dating back to the 12th century, this market, once displaying random, unwanted second-hand items for sale (hence the name), has grown and evolved into what it is today.
A place where you can find clothes, books, handmade/carved goodies, countless antiques carrying the history of Portugal in their shine, and definitely some souvenirs that you can take home to your loved ones.
So put on your best adventurer’s hat, make your way down to Campo de Santa Clara and swerve through the lively Feira da Ladra, haggling to your heart’s content.
Learn more about the history of the famous Lisbon Flea Market here.
4. O Museu do Azulejo or The National Tile Museum
If you’re looking to learn more about Portuguese culture and you also happen to be a fan of art, look no further than the Museu do Azulejo, also known as The National Tile Museum.
The Museu Nacional do Azulejo, founded by Queen D. Leonor in 1509, is located in R. Me. Deus 4, 1900-312, Lisbon, and it is dedicated to the azulejo, the traditional tilework of Portugal.
The word Azulejo means ‘’polished stone’’, but I don’t think that that description quite represents the meaning of the tile to the Portuguese people.
Tiles trace as far back as the 13th century and were initially used to protect the walls of wetter areas such as bathrooms and kitchens from dampness/mould, but they became a common expression of Portuguese culture and art in the 15th century.
The museum features, but is not limited to, a wide range of decorative ceramic tiles, in various colours and made of many different materials, beautifully depicting the history of the Portuguese Empire from as far back as the 15th century, right up until the present day.
What is not to love, right?
5. Make your own tile
So you’ve visited one of Lisbon’s most historically rich locations, learned as much as you can about Portugal, got lost in all it’s astonishing swirls and patterns and now you’re wondering, ‘what do I do next?’.
Well it only stands to reason that, since you’ve spent so much time admiring the azulejo, you should make one yourself!
Yes, you can totally do that, and at the Museum no less! So remember, when you get through the exhibition and explore till you’ve had your fill, sign up to the workshop the Museum offers, and jump into the hands-on experience of creating the traditional ceramic tile.
Lucky for you, all of that inspiration should still be whizzing around in your brain, so have fun and get creative. No pressure!
The first Jesuit church in Portugal and one of the only buildings to survive the devastating earthquake of 1755 nearly untouched, it is a wonder to explore.
With breathtaking sacred art, a dazzling marble and gold interior, and featuring our beloved traditional tile work, the astoundingly clever mannerist and baroque architecture, (work of Filippo Terzi, royal architect of Filipe II of Portugal), is sure to draw you into its grasp.
The São Roque Museum, which you may also be interested in surveying, is stationed right next to the church.
Free guided tours are offered at 3pm Thursday to Sunday if you want to learn more about the church’s past, but you are also welcome to have a browse at your own pace.
Although we definitely recommend making the most of the tours, given that the story of this building is astonishing, (and if we tried to explain it all to you in this blog alone, we would be here for the entirety of your holiday).
7. Tram 28
Tram 28 follows the most famous journey in Portugal.
This particular tram has been around since 1914, when horse-drawn carriages still carried Lisbon’s locals through its winding streets and over the seven hills that the city was built on.
The tram travels through the centre of the city and, similarly to a sightseeing bus, it passes through older areas of the city, allowing tourists (and locals) to appreciate its original architecture, newly built areas for the modern heads, as well as many of Lisbon’s attractions.
Learn more about the Tram 28 route as well as how to purchase tickets here.
We recommend that you get a day pass for the tram, it costs between €6-€7 and lasts for 24 hours.
Tram 28 has over 30 stops on its path, so it may take you a while to get to the end of the line.
But if you have some time while in Lisbon, be sure to jump on this journey to the past, or at least as close to the past as you can get.
8. Tuk Tuk Tours
Tuk Tuk Tours, like Tram 28, can take you on a venture all through the City of Lisbon.
On the winding and narrow roads, the smooth concrete and the cobblestone, as well as passing through and stopping, at main attractions and landmarks.
This time, however, you get a little more wiggle room to decide where you go!
Think of your Tuk Tuk guide as a Genie, ask and you will get!
Only you are not limited to 3 wishes, Tuk Tuk guides are delightful and knowledgeable and they definitely will not trick you into wishing them free.
Prices may vary where these tours are concerned. For example, a tour taking 30 minutes to 1 hour, can cost anywhere between €20-€30.
Whereas a longer tour, between 2 and 3 hours, can cost up to €100.
You’ll usually find Tuk Tuks stationed throughout the city of Lisbon, particularly at touristy locations and landmarks.
You may wish to ask different drivers what they charge for a tour and decide based on what is most affordable for you.
9. Dolphin Watching
If you love nature and take pleasure in seeing animals thrive in their natural habitat, then this is the activity for you!
You will depart from the Lisbon coast on a speedboat, travel over the Tagus River, pass under the famous ‘25 de Abril’ suspension bridge and start your venture into the ocean.
You will also be able to see many of Lisbon’s amazing monuments along the way.
The goal is, of course, catch sight of some dolphins up close, but with the help of a marine biologist that will be on board, if you are lucky enough, you may encounter various other species of marine wildlife on your travels.
These include but are not limited to, jellyfish, sharks, turtles and much more! Note that the weather can sometimes affect this activity.
Also how you can adapt your rental and why you should do this.
The main reason to understand digital nomads is most of them travel when they work.
And, of course in the future, they will be a very important piece of the pie in the market.
So you need to be ready since yesterday!
It might sound obvious but this is one of the major problems of the digital nomads when finding a property to rent.
You can make one of these tricks to enhance your internet and have this one covered.
Change the location of your router, sometimes if this device is store away somewhere in the room something can interfere with the signal. Move it to a tall place without any disturbances such as tv, radios, etc.
Check if there is anybody stuck to your network, remember you can have a guest user predefined for your guests and then check periodically for any intruders.
If your house is too big or has different floors you can always add a wifi repeater to enhance the signal.
These are just a couple of things to get your rental ready for the digital nomads needs connections-wise.
If you have check social media the past year for sure you saw a bunch of pictures in which people renovated spaces to convert them into home offices.
Well if you do not have it on your property even if it’s a vacation rental, you should adopt one little space to it. Check out these examples.
A desk and a chair are vital even if it is not big but the key here is to make a space even if it’s little but with comfort for concentration.
Get a laptop stand! Your guests will love it as this is a must and a lot of people even if they are not digital nomads are still working remotely!
Use dead spaces in your apartment it can be within the bedroom or maybe below a staircase there are a lot of creative ways to make this office desk amazing!
You can always go to Pinterestand get more inspiration on the matter 😉
Now we leave you now with the amazing conversation they’ve had on the summit.
Elaine: Firstly tell us a bit about you and your background and a brief overview of what Doinn does
Noelia: I fell in love with our industry in 2013 during a round-the-world trip with my family, including 2 babies. It was an amazing experience to be able to stay in those “peer to peer” properties, BUT we did not always felt safe.
I always say that cleaning is a very personal thing and what means clean for me, may not mean the same for you. But we all grow up with the cleaning standards of the hotels and if people feel safe there, I thought it´d be handy to be able to get the same cleaning and linen rental providers they have.
Back from our trip I reached those companies and asked them what they needed to be able to work in our industry and we have basically been 6 years making tech for this to happen, helping local providers to become more efficient, grow their business, and making sure they follow the right standards operating procedures and protocols.
Nowadays we also work with cleaning companies that were born in and for our industry as long as they have a top-quality proof of record
Since then we feel we have done many guests feel safe, and definitely many property managers and property owners happy in almost 600 cities across USA, Mexico, Dominican Republic, UK, Ireland, Spain, and Portugal.
Elaine: Cleanliness has always been a top priority in our industry but now even more so – what changes have you seen in cleaning protocols in this new era?
Noelia: Since Covid hit, it seems our value proposition makes more sense than ever, cleaning and disinfection mean safety, it always meant it. Following a protocol or a checklist is definitely better than nothing, but cleaning is a profession, professionals bring safety in every aspect of hosting (electricity, engineers, architects, and definitely, cleaning)
For a professional cleaning company, there is not such a thing as new protocols, there were other viruses before covid19 and for professional cleaners, disinfecting or killing the germs was and is the whole point for them, like a uber drive to know how to drive a car
What has changed, like for any business, is the use of the masks and the social distance, they were already aware of the risks of shaking the dirty linen or not washing their hands.
Elaine: As someone wanting to build trust with future guests, how would advise someone new to the industry to get started with their own cleaning protocols.
Noelia: They can take the cleaning protocols from our webpage if they want, we are happy to share it and we have in fact share it with a couple of the OTAs. What is hard about cleaners is not the protocols, there are millions of videos on youtube. The hardest part is the recruitment process, to keep them motivated and to avoid the high HR rotation.
When clients tell me how much they per service to their cleaners, most of the time they don´t take into consideration how much time they spend recruiting, training, supervising, and motivating them and how much money that cost to the company
We´ve selected and onboarded cleaning companies that are in business, working for hotels for more than 25 years, I´m sure they much better than most of us recruiting, training, supervising, and motivating their employees to retain the talent and to reach the expectations.
Elaine: Something I hear a lot is that there’s a communication struggle with owners getting their cleaning team to clean to their standards needed – many feel as though they are constantly having to check up and chase after their cleaning teams – do you have any advice on how to communicate the standards required to ensure the property and guests are cared for to the top standards we need to present in our industry?
Noelia: Our technology helps to optimize processes, reports, and tasks to Property managers and Cleaning companies so they can be more competitive, reduce management costs and manage more clients.
But Doinn is not just technology, we have a dedicated team supervising that cleaning companies are beyond expectations, motivating them to keep their good work and making the industry give them the attention and respect they deserve.
That human touch on top of the technology (not just software or bots) in what allows us to raise the hospitality standards.
Property managers don´t need to have an in-house operations manageranymore because our team and our tech, cover that part. We want them to take every single opportunity to manage a property in any location without the need of having a local team there and with the guarantee of having professional and certified cleaning and linen services with us. Our mission is to get their boots on the ground.
Elaine: How important is technology in assisting with ensuring cleans is up to standard and sharing and keeping top standards with cleaning teams?
Noelia: Like in any other business, there has to be a balance between tech and talent. I´m not a CEO because I use Slack but because of my skills and experience. Slack helps me to be more efficient, to work remotely, and asynchronous what is also very important, but tech tools are not the most important thing for someone that is most of the time with their hands busy and wet.
Elaine: How is it best to communicate the protocols you have in place when building trust with your potential guests moving forwards – website, social media, OTA listing sites?
Noelia: For the pre-sales stage: everywhere! And if the cleaning is done by a well-known cleaning company, talk about that to show how concerned you are about a professional cleaning
Once the guests get to the property, what we do is to seal the door in the inside part as proof that no one got into that space after the cleaners disinfected it.
In the sticker we use to seal the door, there is a QR code where guests can read about the protocols that were followed in several languages, and that makes them feel safe.
What I don´t recommend is to have a big picture with the virus in the entrance hall of the vacation home, Covid19 is definitely the last thing we want to get remember every time we get into the property we chose for our holidays.
Elaine:What are you seeing in terms of bookings for Short Term Accommodations at the moment, what trends have you seen?
Noelia: What we notice is that many of our urban property managers, started managing properties remotely in leisure areas, it probably saved many of their businesses and open them to many new opportunities. At the end of the day, many property investors live in those urban areas so they can meet them and create trust.
The second trend would be the preference for multiunits versus apartments spread out the city, and some office building will be transformed into these kinds of apart-hotels, due to the working remotely trend
Third but not least, the consolidation of a few brands, which would be a challenge for the OTAs.
Elaine: Final words of advice for anyone wanting to maintain top cleaning standards in their accommodation business?
Noelia: I´d give them the same advice that a property manager would give to a property owner: get as professional as you can in every part of the business, paying less most of the time doesn’t help to save money.
Elaine: Where do you see the future of our industry heading?
Noelia: I´ve always seen the OTA´s as Prop-tech companies and not as tourism companies. If you take it from that, there are so many things they could take advantage of what they already have: pictures, videos, annual revenue…they started with mid
That’s a wrap folks! This interview was recorded on audio & video on zoom recording if you want to hear it, go here.
Do not lose more about the short stay virtual summit enroll for the following day’s talks here!
Our story: Rentals united and Doinn more than an integration
I´m really having fun making these interviews to the people that have been important to me and to Doinn in the different stages of this startup journey
Vanessa de Souza Lage is the kind of person that is generous by nature and generosity always get back to you, especially in our industry where is more than clear that working together make us stronger and all the vendors should work as a team to bring value to the property managers and to our beloved industry.
From day one, Vanessa made me feel part of her life, her/our industry, and even her stage, as she is the pioneer of the #tieonstage movement, promoting women as speakers in the vacation rental industry events
Vanessa is also a serial entrepreneur, well known in our industry for founding the channel manager Rentals United and Vrtech
Rentals United was one of the first integrations at Doinn, and I have presented in several Vrtech events and several cities
I´ve been chasing this busy-bee for months to make this interview. I really hope you enjoy this post as much I am having fun while making it!
Noelia: First of all, how are you and your family doing in these COVID-19 times?
Vanessa: We’re doing perfectly fine, thanks for asking! It’s amazing how people can adapt! Also we’re lucky to be in Barcelona, the lockdown period wasn’t as tough or as long as others… Restaurants have been opened and the 10pm curfew is actually great when you work as much as I do 🙂
Noelia: You help to promote startups for vacation rentals in Vrtech and you have founded several startups. Entrepreneurs are born or made?
Vanessa: Entrepreneurs are born but successful ones are made!
I’ve wanted to be an entrepreneur since childhood, always coming up with new business ideas! The first one: importing Dulce de Leche from Argentina to France as I loved it and it wasn’t available in French supermarkets then. I actually got my sister who lived in Argentina to send tubs over but instead of selling them I gave them away to my friends : ) So yeah, I think that the entrepreneurial drive is something you’re born with but turning your ideas into a successful business is something you learn.
As an entrepreneur I have struggled a lot, many times going down to my last 5 euros. I wish I had looked for mentors: so many mistakes could have been avoided! Rentals United is my 5th business and I’m still learning everyday. This is the great thing about being an entrepreneur… you always need to grow with the times, the circumstances, the market shifts!
Noelia: How the idea of founding Rentals United came up and what problem is currently solving?
Vanessa: Quite honestly Rentals United was born because my previous business was failing. And not just mine, the ones of our competitors too. We were medium-sized OTAs focused on vacation rentals and with the rise of Airbnb, VRBO and booking.com we couldn’t make the marketing dollar work anymore. Plus we had a supply/demand problem: we were all european OTAs but with different markets strengths. So we thought to exchange inventory and for that we needed a distribution software.
Rentals United was created for ourselves and as bookings grew we opened it to other channels: the beauty was that we could still make our commission but let VRBO, Airbnb, Bookings pay for the B2C traffic. Our first investor in 2014 saw the potential and by 2015 we left our agencies and became full time Rentals United.
Our company solves the supply and demand aspect of the vacation rental industry. We source professional property managers and offer them to advertise their properties on a large number of OTAs, both global and niche. Managers get more bookings, OTAs get more rentals to sell. Everyone wins.
Noelia: Tourism has been highly affected by the pandemic, but is the vacation rental industry becoming stronger or weaker of this?
Vanessa: The growth of the industry has just been put on hold for a year, just like every other hospitality vertical. Our growth has been exponential in the last ten years and every year we’re getting more professional, better organised, attracting more demographics… there’s no reason why we wouldn’t continue to grow at a rapid pace.
Noelia: In terms of product, is there any feature that your users are requesting more than before since Covid hit?
Vanessa: We had quite a lot of requests for mid-term (30+ days) channels last year which we duly implemented. Currently we see a big surge in leisure bookings so we’re hunting for outdoor-type inventory and already signed contracts with major glamping and camping channels.
Managers have always requested that we add a book direct channel feature to our software and we’re happy to now be launching a wordpress template which can be used with our Google vacation rental connection.
Noelia: You understood Doinn´s added value to the market from day one, when we could just provide services in Lisbon and Barcelona. From your perspective, the fact than Doinn is now available in more than 600 cities is really important to help property managers to grow or most of them have a city strategy?
Vanessa: 600 cities! Wow! Your astronomical growth is the testimony that I had the right hunch about your company when we first met! Housekeeping is very hard to scale. All the large property managers I meet always tells me that this is one of the major challenges to overcome when you grow. Your solution is for forwarding-thinking managers, it’s that one entry that’s going to make the balance sheet strong! Go DoInn!
Noelia: Thank you so much for this, Vanessa! I definitely recommend all those startups of the vacation rental industry to apply to win to the 2021 Vrtech award here and ….
On Doinn, we are boosting our expansion in the US and Mexican markets, and we are loving the way both markets are welcoming us.
So I couldn´t be happier and more grateful of interviewing Robertín Nuñez, who is in the rental business since 1991 (30 years!) and is the CEO of Co Host Expert Company Inc https://cohostexpert.com/.
Co Host Expert Company founded in 2013 to assists property owners in the conversion process of their standard market rental units into viable Short Term Rental properties.
Noelia: First of all, how are you and your family doing in these COVID-19 times?
Robertin: Very well and alive Noelia. Which nowadays is the top priority Everyone is doing well and actually it has been a very good year considering the climate we are in.
Noelia: What motivated you to get into the vacation rental industry and what has been your journey on it? It is a combination of fate and focus I would say. I am a real estate developer so I have been buying and developing properties in different cities most of my adult life. Formerly I owned a travel agency for 10 years that specialized in entertainment travel. Combining Real Estate and Travel has lead me into the Vacation Rental Industry.
Noelia: Is the industry becoming more or less professional since the Covid hit?
Covid has prompted smaller operators to step up their game regarding their cleaning procedures and daily operations. Since one is not always available or in some countries allowed to venture around because of the lockdowns operators and hosts had to figure out how to run their businesses more efficiently and effectively. Operators and hosts had to really take inventory of their business models since there was such a huge slowdown for a short time and in some places even longer, it really made you look at your business model and ask “Does this work”?
Also the slowdown cleared the landscape from the huge influx of speculators and gave a beating to the more professional hosts and operators. Some made it through the storm others folded, luckily we made it through.
Noelia: Tourism has been highly affected by the pandemic, but is the Vacation rental industry becoming stronger or weaker of this?
Robertin: 1 year ago I would not know how to answer this, but today March 2021 I would say stronger. As I mentioned before many fly by night businesses are no longer and Covid reset the thinking of the Vacation Rental Industry professionals. Everything is not simply based on location and tourism. Vacation rentals are being used by the “New Traveler” which come from all walks of life for many various reasons, some that didn’t really exist or weren’t as strong pre covid. Such as First Responders, Essential Workers and Remote Workers.
Noelia: In terms of product, is there any feature that your users are requesting more than before since Covid hit?
Reliable WIFI has always been a huge important selling point, but now more than ever. We receive many requests where the guest booking for 30-90 to 120 nights wanted to make sure the modem is not shared or they have access to it because their work depends on it. As well as work stations with a view or somewhere they can sit and hammer away at their work.
Also is the location a place where all deliveries can be received, which before wasn’t even much of a request.
Noelia: Doinn has been very successful in the European markets, helping to many property managers to focus on their growth by leaving the operational part to us. From your perspective, what is Doinn bringing to our industry in the USA? What make us different from other solutions for housekeeping?
BOOTS ON THE GROUND. My vision and plan of expansion into Mexico and Latin America has a lot to do with the fact that DOINN can provide a system of operations for the cleaning and turnover part of the business. Which essentially are the front line of one’s operations. Knowing that DOINN is established in a market or region allows us to know that we can enter this market and have a solid business partner relationship to provide this important feature. If not we would have to set up a system in every market which makes it very difficult and challenging to expand.
An operator or host with plans to expand could use the DOINN model and build around the way DOINN is expanding. It is as if they are doing the hard part of setting up and one can come in and build a business around their new established location.
Doinn gives vacation rentals and Airbnb hosts tips to understand and adapt to new tourist demands. We have so many challenges within the vacation rentals industry right now, either you have an Airbnb flat or a cute cabin to relax. That’s why in the past few posts we have addressed the incredible and inevitable impact in our industry but today we want to give you some positivity. Today, we are prepared to introduce you to some of the upcoming trends for vacation rentals which users are expecting. We already know what customers want to save flights (For god’s sakes!) But within the Doinn team, we wanted to take it a step further and share some of the top needs the “new-old tourists” will look for in the near future. As we like to say “Doinners” are here to help! Let’s dig into it!
1. Go the extra mile on Safety & Hygiene.
One common thought that is guaranteed is that travelers will be asking for more strict measures to ensure their safety. This means, try to reduce to the maximum any encounter with other people outside the bubble, so take some of these actions: · Temporarily close all of the common areas within your rental. · Make a guidebook of all of the restrictions and important covid-19 information in your city or country (Update regularly) · Make sure you are automating most of the processes for the vacation rental itself. Using vocational software or upgrading your housekeeping tasks to a service like Doinn Try to maximize your efforts in terms of deep cleansing and having a visual way to demonstrate it to your customers, write a blog post about it or share a video of new measures in your rental. The stricter your guidelines while travelers stay in your rental, the more possibilities of positive feedback you will have.
2. Transform your vacation rental options.
You will need to reinvent your services from global to local, this means that you can develop new uses for your vacation rental as per the market needs. For example: · Transform one room into an office and attract remote job workers. (Which regularly look for new places to move). · Adding activities to your rental description tells travelers why your destination is more special than others. (There is a huge impact on leisure in post-pandemic scenarios · Also add some touches of home to your spaces as people will travel within their bubbles and close family members. Another important fact is to adapt and incorporate flexible cancellation or change policies. This is one of the top priorities for younger users according to an Expedia report.
3. Personalization and Customer Experience.
Because of the pandemic, warm greetings like shaking hands is a custom of the past. But there are still ways to keep creating an excellent experience for your vacation rental renters. Keep in touch with your guests through an open channel: whatsapp, telegram, or email. It’s even more important these days to keep open communication. Also remember, everybody likes a freebie, and if you include some masks or personal hand sanitizers, people will recognize your good hosting skills.
4. Automation is the key to success.
We are not talking only about contactless payments, there is a wide variety of options to introduce into your rental. Keyless entry: you can use remote apps in which you send an electronic key to open your apartment to code digit locks inserted directly into your vacation rental, available in different price ranges. Home automation: This sounds like The Jetsons but we promise you it is not, from controlled heating or cooling systems to a whole panel of lighting and voice controlled devices, you can ensure your guests are getting everything they need! Adding 3D or AI bots to your service: You can now go from facebook type of automatic responses (Bots) at a very reasonable price to 3D virtual reality videos from your amazing Airbnb homes, try adding some cool tech innovations and see how your guests react to them. We are sure they will love it. These are just a couple of nice examples to boost up your vacation rentals, from safety to new techie options we are certain the guests will appreciate them. Remember we Doinners love to help you keep everything nice and tight for your upcoming seasons. So if you are still struggling with your cleaning processes during these difficult times contact us to know more about our plans and services we will be more than glad to assist you.
I love this interview model with our partners to understand more the why and less the what and how they are bringing the value to our industry, following the Golden Circle Concept developed by Simon Sinek
Guesty was founded in 2013 to automate and simplify the operations of short-term rental property management. Graduating in 2014 from Y Combinator, the same accelerator Airbnb graduated from, was a game changer for the company, skyrocketing their growth and product development. Today Guesty boasts $60M in funding, 250+ employees spread out across 8 offices worldwide, and customers in over 80 countries.
Side note: 2014 was also the year that Doinn participated in the Lisbon Challenge startup acceleration program and we still remember a night out with Michael Siebel, one of the founders of Y Combinator, talking about how those guys from Guesty could have a huge impact in the fast-growing Airbnb market.
And now, here we are today.
The Guesty <> Doinn partnership took a few years to take shape as our go-to-market strategies were different but somehow, it was written in our paths.
Noelia: First of all, how are you and your family doing in these COVID-19 times?
Amiad: My family is great, thank you for asking. My wife and I adopted an amazing pup named Effie and we are really enjoying being dog parents for the first time.
Noelia: What motivated you to become an entrepreneur and to start this kind of business in times where the Airbnb brand penetration was still not that high?
Amiad: I launched Guesty with my identical twin brother Koby. After renting out our apartments while travelling, we realized just how much of a headache it was to oversee guest communication, cleanings and repairs. As a result, originally we launched a property management company to take care of those needs for clients and then realized that we could do so much more.
At the time, when Airbnb was becoming incredibly popular, there was a clear product gap in the home sharing space for those who wanted to distribute their listings across multiple OTAs without wasting hours hopping from platform to platform. It became clear that professional hosts and property management companies needed one centralized location to manage all of the complex operational tasks that go into managing their inventory.
Enter Guesty. With our software – you can do it all – from guest communication to real-time dynamic pricing to accounting – all in one place.
Noelia: I´ve been doing a few webinars talking about the OKRs, the framework used by Google to define the company goals. What is your magical formula for Guesty growth?
Amiad: Our platform is built to be agile and has grown alongside our users, adapting to the swiftly changing alternative accommodation ecosystem. To put it simply, Guesty was built for all business models of all shapes and sizes, no matter the location.
Similar to how there is no one size fits all when it comes to travel, there is also no one size fits all when it comes to property management. We built our product with that in mind. Our users’ businesses grow, change and evolve, and we’re there to support them every step of the way. In fact, the growing needs of our users resulted in us enhancing our platform in more ways than one in the last year. Here are two examples:
We opened our platform to support extended stays of 28+ days after noticing travelers were booking rentals for longer periods. Doing so helped users incorporate flexible inventory into their portfolio to achieve a reliable, assured stream of revenue for longer periods of time.
We now enable aparthotel and boutique hotel management with the goal of supporting all forms of short-term rentals. Guesty’s new suite of features coupled with our existing core tools, enables independent hotel teams to work efficiently while actively increasing their bottom line.
Noelia: Tourism has been highly affected by the pandemic, but is the Vacation rental industry becoming stronger or weaker?
Amiad: Without hesitation, stronger.
Thanks to the accessibility and privacy provided by the short-term rental industry, travel has lived on throughout COVID-19, proving the resilience of the alternative accommodation ecosystem as a whole.
Private rentals enable travelers to avoid crowded common areas associated with hotels, such as lobbies, elevators and dining halls. By nature, they also have less guest turnover, which significantly reduces the risk of exposure between guests as does their lower count of “high-touch” surface areas. These selling points, along with Airbnb’s recent IPO, acted as the catalyst to short-term rentals going mainstream with many traditional hotel-goers evolving into short-term rental converts, opting for private rentals over hotels.
Short-term rental converts represent a previously untapped audience within the market and have lended to a considerably bolstered user base. And that gain is permanent.
According to our industry report on the state of confidence in the short-term rental industry, 83.2% of the 500+ respondents we surveyed in hospitality believe the travellers who have booked short-term rentals since the start of the pandemic will continue to choose rentals over hotels as their choice for accommodations, even post-COVID-19.
It’s a fact that travel will recover. There are many question marks dotting the path to get there, but this pandemic has proven that travel is a necessity.
Noelia: In terms of product, is there any feature that your users are requesting more than before Covid hit?
Amiad: We have found that the most popular features during the pandemic have been those that support lean teams, automate tasks, and help our users achieve organizational efficiency and peak productivity. In fact, use of Guesty’s automated messaging tools jumped 25% in 2020 compared to 2019. This is no surprise as these tools enable users to automatically communicate check-in/out instructions, request for reviews, staff checklists and more.
We also saw a growing demand for our 24/7 Guest Communication Services (GCS) throughout the past year, considering the higher than usual volume of guest queries hosts were receiving regarding cleaning protocols, local restrictions and more. Our GCS team of specialists answers queries on our users’ behalf – all day long, or in their off-ours or while they’re on holiday. I’m happy to note that users report GCS saves them 40% of time each week on communication, allowing them to focus their energy elsewhere.
Noelia: Doinn has been very successful in the European markets, helping to many property managers to focus on their growth by leaving the operational part to us. From your perspective, what is Doinn bringing to our industry in the USA?
Amiad: Standardization is important, especially when it comes to cleaning practices amid COVID-19. Stringent cleaning protocols are at the top of guests’ mind and crucial when it comes to their safety. Having a company like Doinn certifying cleaning companies and services in cities worldwide not only pushes standardization in cleaning practices forward, it also provides property management companies and professional hosts with a sense of relief as they look to experts in the space to navigate new protocols put in place by competent authorities, from the WHO to Airbnb.
The COVID-19 outbreak has made us rethink the way we work, creating a shift towards a more flexible and digital way of life. Although having a vacation rental business does not consist of being in an office all day, there are certain tasks that up until now have required owners to be physically present in their property. If your vacation rental is far from your main residence, you may have realized that the given situation could actually be a good opportunity to start managing your business remotely.
The growth of the vacation rental industry in recent years has generated a large number of tools, platforms, and technologies to help owners manage their businesses from the comfort of their own home. These resources help to save a significant amount of time and effort while also providing a higher quality of service to guests.
Is it possible to manage your vacation rental remotely?
Of course! As previously mentioned, there are currently a wide variety of tools and apps that can help you manage your property remotely without any problem.
If you’re just getting started and wondering where to invest, distance no longer has to be a deciding factor. Instead, do research on whether the area is a touristic destination and what kind of investment it requires.
Here’s what you should take into account to manage your vacation rental remotely:
Things to keep in mind
Keep guests informed
If you’ve decided to work remotely and will therefore not be present to welcome your guests to the property, you should thoroughly prepare for it beforehand. Something as simple as creating a welcome guide with information on the area (activities, restaurants, cafes, or any extra details that might be of interest) can go a long way.
Don’t forget to include instructions and information related to the property itself, such as the use of appliances, emergency contacts, or house rules. Going above and beyond will avoid any unexpected events in the future.
Automate communication with your guests
Great guest communication is essential to getting good reviews and increasing your bookings. Even for the most experienced hosts, it’s difficult to stay on top of everything from reservation requests to concerns your guests might have. Automating messages will help minimize repetitive tasks and quickly fix potential problems that might arise.
Provide the necessary technology
Make sure you have all the necessary devices and technology for tasks that were once done in person. Here are some examples:
Check-in and Check-out
Regardless of whether you remotely manage a vacation rental or not, there are many tasks that can be automated to reduce your workload. While some hosts like to welcome their guests personally, automating this process can save you a lot of time and allow for more flexibility when it comes to bookings. In the event that your guests arrive late, you won’t have to worry about a drastic change of plans.
There are smart locks that work with codes so that guests can access and leave your home without any help. If you feel like this is not the right option for your business, you can also hire a company to manage the check-ins and check-outs of your vacation rental.
Also known as ‘smart homes’, these properties have a variety of technologies to control and automate certain things like temperature or lighting adjustments. In addition to being able to control them remotely, these tools help to reduce energy consumption, provide security, and turn your vacation rental into a more comfortable place.
Even if you have highlighted the house rules of your property, having a noise sensor can help you control the volume of your guests and avoid complaints from neighbors.
Use tools and apps to facilitate property management
One of the most important aspects to keep in mind while managing your property remotely is cleaning. When it comes to this task, every owner strives to provide the tidiest rental for their guests. Hiring professionals who are in charge of cleaning, disinfection, and laundry will ensure that the job gets done consistently and with high results every time.
There are currently platforms that, apart from helping you hire a great team of cleaners, also allow you to monitor all tasks. This means you can keep track of what’s going on at all times and run your business much more efficiently.
Vacation rental management software
Managing reservations is another task that requires attention. Vacation rental software like Lodgify allows you to take full control over your business, giving you access to a centralized platform where you can manage all your reservations, calendars, and rates (from both your website and other vacation rental listing sites like Airbnb and Vrbo).
Now that you’ve seen the resources available to automate tedious tasks and manage your vacation rental remotely, you can get started! If you take advantage of the previously mentioned tools, the location of your property no longer needs to be an issue.
Incorporating these solutions into your business will not only give you personal benefits, but it will also make your property more attractive, safe, and profitable in the long run.
At Doinn, our mission is to provide certified professional cleaning, linen rental and laundry services to private accommodation, an end-to-end automation from the guest reservation to the guest ready apartment.
So we are very excited about this new partnership with the fast growing Smoobu PMS.
Smoobu is Europe’s leading all-in-one vacation rental management software, and manages over 70.000 listings.
With Smoobu you have access to all tools with a single subscription and you pay only per property. Channel Manager, PMS, Website Builder, Booking Engine, Unified Inbox, Online Check-In, as well as a Dedicated Guest Guide that will make your reviews go up.
Smoobu’s support team is highly rated, speaks 7 different languages and is available 6 days a week via phone, chat and/or email. You can test Smoobu for free. They have a 14-day trial without a credit card.
Through this partnership, you can easily and seamlessly schedule the cleaning, linen rental and laundry services you need according to your reservations.
Free webinar next week
Smoobu is hosting a webinar with us next week, not just to explain how to integrate Smoobu and Doinn, but to talk about how to renew the trust of your guests writing about the enhance cleaning protocols
When: February 16th, 2021 – 01PM CET / 12PM GTM
See below how easy it’s to take the most of our partnership:
1º Make a Doinn account.
Signing up for Doinn is safe and convenient. If you haven’t yet made an account, you can signup for free here.
To associate your properties you can add one by one manually (option One Property) or upload several properties by excel (option Many Properties)
2º The properties are ready
3º Automation lab
It’s time to define the automation settings and paste your Smoobu Ical
On Smoobu 👇
On Doinn 👇
4º Define your integration settings
Automate the services you would like to outsource with us and the default check in and check out hours of your properties.
4º The integration is ready!
Reservations will be synced and services generated automatically in the next poll.
You can then click ok and proceed to purchase in one click.
Would you like to know more about Smoobu? Check outthis video.
Dainius Podolinskis, founder of StayinLondon.co.uk, a well-known and quality-driven property manager in UK’s capital, writes about the added value that Doinn brings to the industry with their own case study.
Properties managed: 18 in Central London – Kensington & Chelsea, Soho, Covent Garden, Belgravia, Notting Hill and other
5 years of experience in Property Management:
Average occupancy rate before 2020: 90%
Average occupancy rate in 2020: 60%
Doinn: Consequences of the pandemic for your business?
DP: We had to rapidly change the strategy and start marketing our properties for the domestic market and medium-term (1-3month) stays, which proved very successful.
Doinn: How do you keep your business active, what measures are you taking?
DP: We drastically cut our costs, we started working from home and don’t have an office. We are also spending more time researching other channels to get maximum exposure for our properties to have them occupied – for example we signed a contract with a corporate insurance company, that often needs accommodations for their clients who have some problems with their houses/flats and need temporary, medium-term accommodation.
Doinn: What is your outlook for the future?
DP: I am confident that 2021 will be the year of opportunity for all the management companies that managed to survive 2020. I am sure travel will come back with a bang and we need to be prepared for it!
Doinn: What service(s) do you order through Doinn and what are the advantages of using our platform?
DP: Doinn is a perfect partnership for us as we grow – we can rely on flexibility when the demand increases.
Doinn: We are very happy to be able to help you.
Thank you for allowing us to get to know you a little bit better.
P.S. If you want to join this initiative, we will be happy to give you visibility, nationally and internationally. All you need to do is to fill this questionnaire.
They say that the fear of infection drives demand for hygiene products and pushes consumers towards contactless solutions to avoid exposure.
#Airbnb, #Vrbo, and #Booking recommended to their hosts to implement enhanced cleaning measures and innovations that target concerns to renew the trust of the guests, but are those detailed protocols followed by the cleaners?
Euromonitor even says that efficiency and cleanliness are no longer trade-offs but expectations amongst Safety Obsessed consumers.
On Doinn we talk about those guests expectations since day one.
Who is not obsessed with safety when travelling with the family or with the love of their life?
Even before the pandemic, I can´t even think of a mother who doesn´t have as a number one priority the safety of her children.
What has changed is that finally cleanliness is understood as a key point for our own safety.
Private accommodation that incorporates professional sanitation services, while communicating these benefits, will attract any guests of this new era
OnDoinn we select and onboard professional cleaning companies for you to book certified services a click away and at a fair price.
We provide quality certificate stickers and all the protocols and cleaning products information you need to become a reference in the industry for your guests.
Doinn services are now available in more than 500 cities, allowing remote property management to cover the remote works trends.